La certification de la qualité de service selon la loi de 1994
Agnès Durrande-Moreau, Jean-Claude Usunier
| Year of publication: |
2002
|
|---|---|
| Authors: | Durrande-Moreau, Agnès ; Usunier, Jean-Claude |
| Published in: |
Economies et sociétés ; 36,7. - Paris : Presses de l'ISMÉA. - 2002, p. 1167-1192
|
| Subject: | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Standardisierung | Standardization | Frankreich | France |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | French |
| Notes: | Zsfassung in engl. Sprache |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003395286