La qualité de service
Laurent Hermel et Gérard Louyat
| Year of publication: |
2005
|
|---|---|
| Authors: | Hermel, Laurent ; Louyat, Gérard |
| Publisher: |
Saint-Denis La Plaine : Afnor |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIV, 159 S. : graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | French |
| ISBN: | 2-12-475078-X |
| Classification: | Qualitätsmanagement ; Marketing ; Dienstleistungen: Allgemeines |
| Source: |
Persistent link: https://www.econbiz.de/10004862962