Lack of preferential treatment : effects on dissatisfaction after a service failure
Year of publication: |
2010
|
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Authors: | Varela Neira, Concepción ; Vázquez Casielles, Rodolfo ; Iglesias, Víctor |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 21.2010, 1, p. 45-68
|
Subject: | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Finanzdienstleistung | Financial services | Beschwerdemanagement | Complaint management | Spanien | Spain |
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