Language use in services : recent advances and directions for future research
Year of publication: |
March 2017
|
---|---|
Authors: | Holmqvist, Jonas ; Van Vaerenbergh, Yves ; Grönroos, Christian |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 72.2017, p. 114-118
|
Subject: | Customer | Interaction | Language | Management | Service | Forschung | Research | Dienstleistung | Services | Sprache | Zukunft | Future |
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