Las agencias de viaje virtuales : ¿cómo analizar la calidad de e-servicio y sus efectos sobre la satisfacción del cliente?
Rodolfo Vázquez-Casielles; Ana Belén del Río-Lanza; Leticia Suárez-Álvarez
Alternative title: | Virtual travel agencies : analysing the e-service quality and this effects on customer satisfaction |
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Year of publication: |
2009
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Authors: | Vázquez-Casielles, Rodolfo ; Río-Lanza, Ana Belén del ; Suárez-Álvarez, Leticia |
Published in: |
Universia business review : revista trimestral de Dirección de Empresas. - Madrid : Universia, ISSN 1698-5117, ZDB-ID 24675866. - Vol. 24.2009, p. 122-142
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