Le Centre de Relation Clientèle (CRC) : fonction et caractéristiques
| Year of publication: |
2006-09
|
|---|---|
| Authors: | Le Boulch, Gaël |
| Institutions: | Université Paris-Dauphine (Paris IX) |
| Subject: | Organisation | Centrale d'appels | Relation clientèle | Cas | etudes de |
| Series: | |
|---|---|
| Type of publication: | Book / Working Paper |
| Notes: | Published in Manageor, . pp. 673-690.Length: 17 pages |
| Classification: | M11 - Production Management ; M54 - Labor Management (team formation, worker empowerment, job design, tasks and authority, job satisfaction) |
| Source: |
Persistent link: https://www.econbiz.de/10011073431