Leadership by customers? New roles of service companies' customers
Year of publication: |
2004
|
---|---|
Authors: | Maas, Peter ; Graf, Albert |
Published in: |
Zeitschrift für Personalforschung (ZfP). - Mering : Rainer Hampp Verlag, ISSN 1862-0000. - Vol. 18.2004, 3, p. 329-345
|
Publisher: |
Mering : Rainer Hampp Verlag |
Subject: | Substitutes for Leadership | Leadership by Customers | Customer Involvement | Service Management |
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