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An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk, (2015)
An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly, (2013)
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C., (2013)
30 Minuten für den souveränen Umgang mit Veränderungen
Staden, Sven von, (2004)