Leading and Implementing Business Change Management

Online-Ressource (304 p)

Description based upon print version of record

Cover; Title Page; Copyright Page; Table of Contents; List of figures; List of tables; Preface; Acknowledgements; 1 The evolution of organizational change practices to Business Change Management; The challenge of understanding and embracing change management; A codification of business practices aimed at an elusive organizational goal; The emergence of change management in response to the evolving needs of business change; An integrated model for effective change: Business Change Management; 2 Change risks and best practices in Business Change Management

Unmanaged change risk leads to problems for change management initiativesTen common change risks (and issues); Business Change Management best practices; Case Study - Applying best practices in Business Change Management: How Quintiles navigated the change process to implement a global performance management process; 3 Change leadership and management; The right leadership is essential to change initiatives; Leadership is integral to engaging people in the change effort; The Change Leadership Team (CLT); The importance of stakeholder management

Change Levers: the "hot spots" for leadership in a change initiative4 Change resistance; Resistance is a high risk for change initiatives; Indicators of resistance; How resistance evolves on change initiatives; Managing resistance risk; Surfacing and countering resistance; Addressing resistance at the organizational level; Readiness: a critical aspect of surfacing change resistance; Case Study - Addressing change resistance: Overcoming resistance at Easter Seals to embrace change and a new model for growth; 5 Creating and sustaining culture change

Organizational transformation depends on changing cultureChange capability and culture; Success factors for culture change; Aligning culture to change in business direction; Institutionalizing culture; Case Study - Addressing culture change in alignment with strategic direction: How a consumer marketing company realigned its culture around a new direction for the healthcare marketplace and the emerging healthcare consumer; Conclusion; Appendix A: Business Change Management (BCM) methodology description; BCM methodology description contents; An overview of the methodology

Phase 1: Create Change PlatformPhase 2: Design Change; Phase 3: Implement Change; Phase 4: Institutionalize Change; Appendix B: Business Change Management (BCM) methodology tools; BCM methodology tools contents; An overview of the tool set; Methodology mapping to tools and deliverables; Phase 1: Create Change Platform task mappings; Phase 2: Design Change task mappings; Phase 3: Implement Change task mappings; Phase 4: Institutionalize Change task mappings; Business Change Management tools; Appendix C: Characteristics of business change approach evolutionary stages; Bibliography; Index

ECONIS - Online Catalogue of the ZBW