Lean service : a literature analysis and classification
Year of publication: |
2012
|
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Authors: | Suárez-Barraza, Manuel F. ; Smith, Tricia ; Dahlgaard-Park, Su Mi |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 23.2012, 4, p. 359-380
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Subject: | Lean Management | Lean management | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Bibliometrie | Bibliometrics |
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