Lean six sigma in a call centre : a case study
Year of publication: |
2010
|
---|---|
Authors: | Laureani, Alessandro ; Antony, Jiju ; Douglas, Alex |
Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 2135449-2. - Vol. 59.2010, 8, p. 757-768
|
Subject: | Dienstleistungssektor | Service industry | Callcenter | Call centre | Lean Management | Lean management | Qualitätsmanagement | Quality management | Europa | Europe |
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