Learning in a disruptive customer engagement platform : an empirical analysis in the banking industry
Ajit Sharman (Tepper School of Business, Carnegie Mellon University), Yan Huang (Stephen M. Ross School of Business, University of Michigan), Mayuram S. Krishnan (Stephen M. Ross School of Business, University of Michigan)
| Year of publication: |
[2016]
|
|---|---|
| Authors: | Sharman, Ajit ; Huang, Yan ; Krishnan, Mayuram S. |
| Publisher: |
[Ann Arbor, MI] : Michigan Ross |
| Subject: | learning under disruption | learning curve | productivity | tablet banking | business value of IT | Lernprozess | Learning process | Bank | Beziehungsmarketing | Relationship marketing | Lernende Organisation | Learning organization |
freely available
| Extent: | 1 Online-Ressource (circa 36 Seiten) Illustrationen |
|---|---|
| Series: | Ross School of Business working paper series. - Ann Arbor, Mich., ZDB-ID 2447041-7. - Vol. no. 1331 (July 2016) |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Arbeitspapier ; Working Paper ; Graue Literatur ; Non-commercial literature |
| Language: | English |
| Other identifiers: | hdl:2027.42/133524 [Handle] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011747744