Les systèmes de mesure de la qualité dans les entreprises de service
Year of publication: |
1998-03-15
|
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Authors: | Véronique, MALLERET |
Institutions: | HEC Paris (École des Hautes Études Commerciales) |
Subject: | quality | measurement/control | service companies |
Extent: | application/pdf |
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Series: | |
Type of publication: | Book / Working Paper |
Language: | French |
Notes: | The text is part of a series Les Cahiers de Recherche - Groupe HEC Number 645 63 pages |
Classification: | L84 - Personal and Professional Services ; L85 - Real Estate Services ; L90 - Industry Studies: Transportation and Utilities. General |
Source: |
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