Leveraging selected operational improvement practices to achieve both efficiency and creativity : a multi-level study in frontline service operations
Yefei Yang, Peter K.C. Lee, T.C. Edwin Cheng
| Year of publication: |
September 2017
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|---|---|
| Authors: | Yang, Yefei ; Lee, Peter K. C. ; Cheng, T. C. E. |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 191.2017, p. 298-310
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| Subject: | Improvement practices | Employee creativity | Learning capabilities | Multi-level analysis | Effizienz | Efficiency | Dienstleistung | Services | Lernen | Learning | Kreativität | Creativity |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijpe.2017.06.023 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011746703