Leveraging social media to gain insights into service delivery : study on Airbnb
Year of publication: |
May 2018
|
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Authors: | Hoffen, Moritz von ; Hagge, Marvin ; Betzing, Jan Hendrik ; Chasin, Friedrich |
Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 16.2018, 2, p. 247-269
|
Subject: | Social media analysis | Sentiment analysis | Sharing Economy | Service delivery | Social Web | Social web | Share Economy | Sharing economy | Beziehungsmarketing | Relationship marketing |
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