Line, line, everywhere a line : cultural considerations for waiting-line managers
Year of publication: |
2014
|
---|---|
Authors: | Gillam, Graham ; Simmons, Kyle ; Stevenson, Donald ; Weiss, Elliott N. |
Published in: |
Business horizons. - Amsterdam : Elsevier, ISSN 0007-6813, ZDB-ID 222663-7. - Vol. 57.2014, 4, p. 533-539
|
Subject: | Queues | Waiting | Line management | Global business | Cultural considerations | Customer service | Unternehmenskultur | Corporate culture | Warteschlangentheorie | Queueing theory | Interkulturelles Management | Cross-cultural management | Fließfertigung | Assembly-line production |
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