Linking customer justice perception, customer support perception, and customer citizenship behavior to corporate reputation : evidence from the airline industry
İsmail Gökhan Cintamür
Year of publication: |
2023
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Authors: | Cintamür, İsmail Gökhan |
Published in: |
Corporate reputation review. - London : Palgrave Macmillan, ISSN 1479-1889, ZDB-ID 2031776-1. - Vol. 26.2023, 2, p. 111-132
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Subject: | Corporate reputation | Customer citizenship behavior | Customer justice perception | Customer support perception | Equity theory | Organizational support theory | Signaling theory | Social exchange theory | Wahrnehmung | Perception | Firmenimage | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Gerechtigkeit | Justice |
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