Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
| Year of publication: |
2013
|
|---|---|
| Authors: | Grigoroudis, E. ; Tsitsiridi, E. ; Zopounidis, C. |
| Published in: |
Annals of operations research. - New York, NY [u.a.] : Springer Science + Business Media, ISSN 0254-5330, ZDB-ID 2526293. - Vol. 205.2013, 1, p. 5-27
|