Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality: A psychometric assessment
Year of publication: |
2008
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Authors: | Jong, Ad de ; Wetzels, Martin ; Ruyter, Ko de |
Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 19.2008, 3, p. 353-378
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