Linking service climate to customer loyalty
Year of publication: |
2015
|
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Authors: | Wang, Mei-ling |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 35.2015, 7/8, p. 403-414
|
Subject: | service climate | service quality | customer loyalty | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Klimawandel | Climate change | Kundenbindung | Customer retention |
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