Linking unlearning with service quality through learning processes in the Spanish banking industry
Ignacio Cepeda-Carrión; Antonio G. Leal-Millán; Jaime Ortega-Gutierrez; Antonio L. Leal-Rodriguez
| Year of publication: |
2015
|
|---|---|
| Authors: | Cepeda-Carrión, Ignacio ; Leal-Millan, Antonio ; Ortega-Gutierrez, Jaime ; Leal-Rodríguez, Antonio L. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 68.2015, 7, p. 1450-1457
|
| Subject: | Relational knowledge | Service firms | Quality of service | Banking | Dienstleistungsqualität | Service quality | Spanien | Spain | Bank | Dienstleistungssektor | Service industry | Lernprozess | Learning process | Lernende Organisation | Learning organization | Arbeitsbeziehungen | Employment relations |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011297922