Listening practices and performance in service organisations
| Year of publication: |
2003
|
|---|---|
| Authors: | Glynn, William J. ; Burca, Sean de ; Brannick, Teresa ; Fynes, Brian ; Ennis, Sean |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 14.2003, 3, p. 310-330
|