Losing appeal?: the changing face of redress

This article is, in part, an editorial introduction to the three other articles that will be addressing the commissioned theme of this issue of Benefits, which is concerned with social security appeals and redress. It briefly outlines the context and substance of those articles. In part, however, this article is also an historical and conceptual introduction to the theme as a whole. Although it would seem that impending reforms to the social security appeals system hold out the prospect of a reinvigorated and more independent form of tribunal, this article points to a deeper trend: a trend away from adjudication and appeals and towards forms of redress based on complaints procedures and technical reviews.