Machine learning for assessing quality of service in the hospitality sector based on customer reviews
Vladimir Vargas-Calderón, Andreina Moros Ochoa, Gilmer Yovani Castro Nieto, Jorge E. Camargo
Year of publication: |
2021
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Authors: | Vargas-Calderón, Vladimir ; Ochoa, Andreina Moros ; Castro Nieto, Gilmer Yovani ; Camargo, Jorge E. |
Published in: |
Information technology & tourism. - New York, NY [u.a.] : Cognizant Communication, ISSN 1943-4294, ZDB-ID 2099258-0. - Vol. 23.2021, 3, p. 351-379
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Subject: | Quality of service | Natural language processing | Word embedding | Latent topic analysis | Dimensionality reduction | Dienstleistungsqualität | Service quality | Künstliche Intelligenz | Artificial intelligence | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Krankenhaus | Hospital |
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