"Make me feel special": Are hierarchical loyalty programs a panacea for all brands? : the role of brand concept
Year of publication: |
September 2017
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Authors: | Mimouni Chaabane, Aïda ; Pez, Virginie |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 38.2017, p. 108-117
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Subject: | Loyalty programs | Hierarchical structure | Linear structure | Brand concept | Symbolic | Functional | Perceived congruence | Markenführung | Brand management | Beziehungsmarketing | Relationship marketing | Markenimage | Brand image | Kundenbindungsprogramm | Loyalty program | Konsumentenverhalten | Consumer behaviour | Markenartikel | Brand |
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