Making a science of service systems practical : seeking usefulness and understandability while avoiding unnecessary assumptions and restrictions
Year of publication: |
2011
|
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Authors: | Alter, Steven |
Published in: |
The science of service systems. - New York, NY [u.a.] : Springer, ISBN 1-4419-8269-8. - 2011, p. 61-72
|
Subject: | Dienstleistung | Services | Forschung | Research | Definition |
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