Management commitment to service quality and service recovery performance : a study of frontline employees in public and private hospitals
Year of publication: |
2010
|
---|---|
Authors: | Rod, Michel ; Ashill, Nicholas J. |
Published in: |
International journal of pharmaceutical and healthcare marketing : IJPHM. - Bingley : Emerald, ISSN 1750-6123, ZDB-ID 2364540-4. - Vol. 4.2010, 1, p. 84-103
|
Subject: | Krankenhaus | Hospital | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Humanressourcen | Human resources | Neuseeland | New Zealand |
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