Management control of service innovation activities : an exploratory investigation of best practice
Year of publication: |
2011
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Authors: | Aas, Tor Helge |
Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 16.2011, 3/4, p. 318-336
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Subject: | Dienstleistungsmanagement | Service management | Innovationsmanagement | Innovation management | Produktentwicklung | New product development | Controlling | Management control |
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