Management customer complaints and performance : banks, be careful!
Year of publication: |
2023
|
---|---|
Authors: | Cotugno, Matteo ; Stefanelli, Valeria |
Published in: |
Journal of management & governance. - Dordrecht [u.a.] : Springer Science + Business Media B.V, ISSN 1572-963X, ZDB-ID 2016991-7. - Vol. 27.2023, 1, p. 371-412
|
Subject: | Banking | Customer complaints | Performance | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Bank | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
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