Management of Customer Expectations in Service Firms
| Year of publication: |
1994
|
|---|---|
| Authors: | Pitt, Leyland F. ; Jeantrout, Barbara |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 14.1994, 2, p. 170-189
|