Management of perceptions of information technology service quality
Year of publication: |
2009
|
---|---|
Authors: | Roses, Luís Kalb ; Hoppen, Norberto ; Henrique, Jorge Luiz |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 62.2009, 9, p. 876-882
|
Subject: | Dienstleistungsqualität | Service quality | Informationstechnik | Information technology | Privatkundengeschäft | Personal banking | Brasilien | Brazil |
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