Managerial approaches towards service quality: the case of three service organisations
Year of publication: |
2008
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Authors: | Soltani, Ebrahim ; Lai, Pei-Chun ; Van Der Meer, Robert ; Williams, Terry |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 28.2008, 9-10, p. 1399-1414
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