Managing call centres : knowledge, learning and subjectivity at work in consumer products and financial services ; Economic and Social Research Council Project
Catrina Alferoff and David Knights
| Alternative title: | ESCR Project : Managing call centres |
|---|---|
| Year of publication: |
[2002]
|
| Authors: | Alferoff, Catrina ; Knights, David |
| Publisher: |
Keele : Keele Univ., Department of Management |
| Extent: | 40 S graph. Darst 30 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references: p. 30-33 Accompanied by Executive summary Auf Umschlag falsche Verfasserang.: David Knight Nebent.: ESCR Project: Managing call centres |
| ISBN: | 0-9543449-0-1 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001711463