Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust
Viswanath Venkatesh (Department of Information Systems, Sam M. Walton College of Business, University of Arkansas, Fayetteville, Arkansas), James Y. L. Thong (Department of Information Systems, Business Statistics and Operations Management, School of Business and Management, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong), Frank K. Y. Chan (Department of Information Systems, Decision Sciences and Statistics, ESSEC Business School, Cergy Pontoise Cedex, France), Paul J. H. Hu (Department of Operations and Information Systems, David Eccles School of Business, University of Utah, Salt Lake City, Utah)
| Year of publication: |
March 2016
|
|---|---|
| Authors: | Venkatesh, Viswanath ; Thong, James Y. L. ; Chan, Frank K. Y. ; Hu, Paul J. H. |
| Published in: |
Information systems research : ISR. - Catonsville, MD : INFORMS, ISSN 1047-7047, ZDB-ID 1081934-4. - Vol. 27.2016, 1, p. 87-111
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| Subject: | e-services | electronic government | uncertainty reduction | transparency | trust | technology adoption | citizen satisfaction | public management | E-Government | E-government | Vertrauen | Confidence | Innovationsakzeptanz | Innovation adoption | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Öffentliche Dienstleistung | Public services | Kundenzufriedenheit | Customer satisfaction | Öffentliche Verwaltung | Public administration | Risiko | Risk | Neues Steuerungsmodell | New public management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/isre.2015.0612 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011460105