Managing consumer returns with technology-enabled countermeasures
Year of publication: |
2021
|
---|---|
Authors: | Akturk, M. Serkan ; Ketzenberg, Michael ; Yıldız, Barış |
Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 102.2021, p. 1-26
|
Subject: | Opportunism | Retail fraud | Return abuse | Return policy | Einzelhandel | Retail trade | Kapitaleinkommen | Capital income | Konsumentenverhalten | Consumer behaviour | Betrug | Fraud | Beschwerdemanagement | Complaint management |
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