Managing emotional labor for service quality : a cross-level analysis among hotel employees
Year of publication: |
2020
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Authors: | Wang, Chung-Jen |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 88.2020, p. 1-12
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Subject: | Emotional labor | HLM | JD-R theory | Service quality | Emotion | Dienstleistungsqualität | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Tourismusberufe | Tourism employees |
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