Managing glitches in collaborative product development with suppliers
Purpose: This paper aims to propose that knowing in practice can be used as a mechanism to enhance social exchange in collaborative new product development (NPD) with suppliers to reduce glitches. Practic00es of inter-organizational knowing should consider the levels of supplier involvement adopted. Design/methodology/approach: This paper studies two opposite situations of supplier involvement in NPD projects, namely, white and black box configurations. This paper adopts a qualitative comparative analysis method to identify necessary and sufficient configurations of knowing in practice in 36 projects from 3 different companies. Findings: Social exchange is important even when the NPD collaboration is based on contractual relationships as in white and grey box collaborations. There are different combinations of practices for inter-organizational knowing that can limit glitches in each supplier configuration. This paper proposes a theoretical model that explains these relationships and contributions to the reduction of glitches. Originality/value: This paper combines social exchange theory with knowing in practice in the supplier involvement context. The theoretical model contributes to the understanding of knowing in practice in white and black box configurations.
Year of publication: |
2021
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Authors: | Merminod, Valéry ; Le Dain, Marie Anne ; Frank, Alejandro Germán |
Published in: |
Supply Chain Management: An International Journal. - Emerald, ISSN 1359-8546, ZDB-ID 2028208-4. - Vol. 27.2021, 3 (05.05.), p. 348-368
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Publisher: |
Emerald |
Saved in:
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