Managing in‐store logistics: a fresh perspective on retail service
Year of publication: |
2013
|
---|---|
Authors: | Bouzaabia, Olfa ; van Riel, Allard C.R. ; Semeijn, Janjaap |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 24.2013, 2, p. 112-129
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | In‐store logistics | Retailing | Store image | Logistics‐marketing interface | Service quality | Supermarkets | Customer satisfaction |
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