Managing in the global village

Purpose – The purpose of the “Process of Management” is to help management to excel in creating value in their business so as to satisfy the significant stakeholders. Design/methodology/approach – The business value is the profit and competitive potential that can be leveraged from the resources. Processes deploy the resources onto the targeted critical success factors. Accordingly, management must focus the attention of all the live forces of the enterprise on the interactions between the two value‐drivers, namely resources and the processes. Findings – The “Process of Management” is a comprehensive and connected framework that proposes a systemic, systematic, and stimulating way of thinking, acting, and innovating. Practical implications – This program features original and very detailed mind‐maps to show up the tangible and intangible resources so as to enable the leadership to deploy the most effective configuration of resources onto the critical success factors. We recommend a dual valuation system that combines conventional financial figures with estimation of the value added or destroyed on the resources. Originality/value – A clear concept of the five components of organizational capital enables the leadership to provide “self‐referrals” and to empower “self‐managed units” to take timely initiatives. This program is easy to implement because groups appreciate being given a structured way to interact. Any type and size of organization can use this program in order to involve all the live forces of the enterprise and to increase strategic and organizational effectiveness.