Managing online service recovery: procedures, justice and customer satisfaction
Year of publication: |
2016
|
---|---|
Authors: | Singh, Jaywant ; Crisafulli, Benedetta |
Published in: |
Journal of Service Theory and Practice. - Emerald Group Publishing Limited, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 26.2016, 6, p. 764-787
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | PLS-SEM | Perceived justice | Experiment | Online service failure and recovery | Subscription and non-subscription markets |
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