Managing Process Innovation through Exploitation and Exploration : A Study on Combining TQM and BPR in the Norwegian Industry

In order to stay efficient, companies need to improve their existing business processes on a continuous basis. To ensure competitive edge, it is essential for companies to adapt radically to new business opportunities and when external demands change. However, experience and research show that companies have difficulties managing both the continuous improvement of the existing system and radical change at the same time. By using TQM and BPR to represent the two approaches to change Tor Tønnessen contributes to the understanding of the challenges of this integration and shows ways to accomplish a successful synergistic combining of the two approaches. Contents · The Challenges of Integrating Continuous Improvement and Radical Change in the Same System at the Same Time · Combining TQM and BPR Synergistically in a Norwegian Industrial Setting · New Tools to Support a Synergistic Combining of Continuous Improvement and Radical Change Target Groups Academics, scholars, practitioners, and leaders in the fields of business process management, change management, organization, innovation, business development, quality, HSE, industrial relations, and re-engineering. The Author Tor Tønnessen, PhD, works on the development of an oil company’s strategy and concept for Integrated Operations. He also supports large field development projects in developing their Integrated Operations strategy and solutions. The Editor(s) The series Advances in Information Systems and Business Engineering is edited by Ulrike Baumöl, Jan vom Brocke and Reinhard Jung.