Managing quality and customer trust in the e-retailing servicescape
Patrick J. Bateman, Emre Ulusoy and Bruce D. Keillor
| Year of publication: |
2017
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|---|---|
| Authors: | Bateman, Patrick J. ; Ulusoy, Emre ; Keillor, Bruce D. |
| Published in: |
International journal of electronic marketing and retailing : IJEMR. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1741-1025, ZDB-ID 2193368-6. - Vol. 8.2017, 3, p. 232-257
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| Subject: | trust | servicescape | e-commerce | e-marketing | e-retailing | information quality | system quality | service quality | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Qualitätsmanagement | Quality management | Vertrauen | Confidence | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011849094