Managing service encounters with emotional intelligence
Dr. Catherine Prentice
| Year of publication: |
2019
|
|---|---|
| Authors: | Prentice, Catherine |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 51.2019, p. 344-351
|
| Subject: | Emotional intelligence | Service encounter | Job satisfaction | Customer response | Casinos | Emotion | Intelligenz | Intelligence | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2019.07.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012115151