Managing service quality: The managers' orientations and their consequences - case study evidence of current practice
Year of publication: |
2010
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Authors: | Soltani, Ebrahim ; Liao, Ying-Ying ; Singh, Abhilasha ; Wang, Wei-Yuan |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 21.2010, 6, p. 673-686
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