Managing social media crises with your customers: The good, the bad, and the ugly
Year of publication: |
2015
|
---|---|
Authors: | Grégoire, Yany ; Salle, Audrey ; Tripp, Thomas M. |
Published in: |
Business Horizons. - Elsevier, ISSN 0007-6813. - Vol. 58.2015, 2, p. 173-182
|
Publisher: |
Elsevier |
Subject: | Social media | Service failure and recovery | Crisis management | Relationship management | Complaint management | Customer revenge |
-
Managing social media crises with your customers : the good, the bad, and the ugly
Grégoire, Yany, (2015)
-
Maiorescu, Roxana D., (2017)
-
Johansen, Britt Foget, (2016)
- More ...
-
Managing social media crises with your customers : the good, the bad, and the ugly
Grégoire, Yany, (2015)
-
Grégoire, Yany, (2009)
-
Grégoire, Yany, (2010)
- More ...