Manufacturer-provided services vs. retailer-provided services : effect on product quality, channel profits and consumer welfare
Year of publication: |
2015
|
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Authors: | Kolay, Sreya |
Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 622691-7. - Vol. 32.2015, 2, p. 124-154
|
Subject: | Distribution channels | Demand-enhancing services | Product quality | Theoretical modeling | Game theory | Produktqualität | Vertriebsweg | Distribution channel | Dienstleistungsqualität | Service quality | Spieltheorie | Dienstleistungssektor | Service industry | Qualitätsmanagement | Quality management |
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