Mapping the customer centric weather index insurance service design using quality function deployment
Pankaj Singh and Gaurav Agrawal
| Year of publication: |
2022
|
|---|---|
| Authors: | Singh, Pankaj ; Agrawal, Gaurav |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 34.2022, 6, p. 1800-1822
|
| Subject: | Customer requirements | Quality function deployment | Quality management | Service quality | Qualitätsmanagement | Dienstleistungsqualität | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Wetter | Weather |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-08-2021-0236 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014320947