Market turbulence and service innovation in hospitality : examining the underlying mechanisms of employee and organizational resilience
Year of publication: |
2020
|
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Authors: | Senbeto, Dagnachew Leta ; Hon, Alice H. Y. |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 40.2020, 15/16, p. 1119-1139
|
Subject: | employee resilience | hotels | market turbulence | organizational readiness | Service innovation | Hotellerie | Hotel industry | Organisatorischer Wandel | Organizational change | Coping-Strategie | Coping strategy | Innovation | Innovationsmanagement | Innovation management | Krankenhaus | Hospital | Dienstleistungsinnovation |
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