Marketing and Service Quality in Public Transport : Report of the Ninety-Second Round Table on Transport Economics Held in Paris on 5-6 December 1991
European Conference of Ministers of Transport
Faced with mounting deficits, public transport is in search of a new image. Above all, service quality must beadapted to customer needs. A whole range of possibilities exist to make public transport more appealing: more frequent and punctual service, better equipment, improved customer relations, electronic payment facilities and more convenient connections are just a few of these. Round Table 92 takes stock of what is happening throughout Europe in this area. By comparing the interesting developments, a new image of public transport is slowly taking shape.
Year of publication: |
1993
|
---|---|
Institutions: | European Conference of Ministers of Transport (contributor) |
Publisher: |
Paris : OECD Publishing |
Subject: | Dienstleistungsqualität | Service quality | Frankreich | France | Großbritannien | United Kingdom |
Saved in:
Online Resource
Extent: | Online-Ressource (193 p) |
---|---|
Series: | ECMT Round Tables ; no.92 |
Type of publication: | Book / Working Paper |
Language: | English |
ISBN: | 978-92-821-0541-2 |
Other identifiers: | 10.1787/9789282105412-en [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012450393
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