Matching explanations with regulatory focus
Ramakrishna Salagrama, Anna S. Mattila, Sanjeev Prashar and Sai Vijay Tata
Year of publication: |
2022
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Authors: | Salagrama, Ramakrishna ; Mattila, Anna S. ; Prashar, Sanjeev ; Tata, Sai Vijay |
Published in: |
Marketing intelligence & planning. - Bingley : Emerald, ISSN 1758-8049, ZDB-ID 2023533-1. - Vol. 40.2022, 8, p. 958-972
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Subject: | Abstract explanation | Concrete explanation | Informational justice | Regulatory focus | Service failure severity |
Saved in:
Online Resource